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Refund policy

​Digital goods

Digital goods (eBooks and audiobooks) are delivered within minutes by an email from BookFunnel. PLEASE NOTE: These will be shipped to the email address used for the order. Please check this email address as well as your spam folder if you do not receive the BookFunnel email within 3 minutes. If you have Gmail, the email might be in your Promotions folder.

If you still can't find it, please email the tech people at:

Your eBook can be read on a variety of devices.

For eBooks and audiobooks, as these are instant downloads, no refund can be given.

Please choose carefully. Refunds are only given if you buy a duplicate digital item within 48 hours of first purchase. In this case, the duplicate item will be refunded. Please notify us within 14 days of your order.

Please contact:

Paperback bundle

Print books are printed and packed by The Great British BookShop via BookVault. Books are shipped worldwide.


If you receive a damaged or defective copy of The Salzburg Saga in bundle paperback, or if your order failed to arrive, please contact The Great British Bookshop directly at:  

​Please quote your order number in your email to them. Their refund policy can be found here.